Frequently Asked Questions

Question: Why won’t my manual wind watch run more than a few hours? I wind it several times a day but am afraid to wind it until it stops winding.

Answer: Manual wind watches are designed to be wound until they cannot be wound further. Not winding it completely causes premature stoppage and time loss. If the wearer winds the watch completely (until it cannot be wound further), at approximately the same time (say every morning) the watch should keep time for 24 hours provided the watch has been regularly serviced. If you are winding it until you cannot wind it further and it still is not running accurately for 24 hours then it should be sent to Time-MD, LLC for service.

Question: Last month I dropped my watch on the bathroom’s tile floor, which shattered the crystal on my watch. I had the crystal replaced at another repair shop but now my watch doesn’t keep time and stops. I just had it serviced two years ago; it shouldn’t need servicing already, should it?

Answer: When a sapphire or glass crystal is shattered on a watch it is always good practice to service the movement at the same time. Many times shattered fragments, some may be as small as a human hair, make their way into the movement. These fragments get between the gears and cause time loss and stoppage. At Time-MD, LLC we would rather quote you a complete job which would require servicing of the mechanism/overhaul, as well as the crystal replacement.

Question: I just had my battery replaced at my local jeweler. The guy who sold me the watch has been changing the battery for me since I bought it. He said since I don’t swim in it, I don’t need to worry about the gaskets. It is marked water resistant, why is it getting moisture under the crystal now?

Answer: Many times when a battery is replaced at a jewelry store there is no watchmaker present to do the checks needed to insure the continuance of moisture/water resistance. Gaskets do deteriorate over time. Watches marked water resistance must be maintained in order to stay moisture/water resistant. At Time-MD, LLC we suggest resealing the watch with a battery replacement and have the required dry and wet testers to perform the various water resistance tests required by many of the watch manufacturers.

Question: My watch is an Automatic; it is wound by the motion of my wrist. I have had it about 6 years and have noticed it seems to vibrate when I am jogging in the morning.

Answer: Many automatic or self winding mechanisms are designed to be serviced every 3 and 7 years, depending on the manufacturer. This vibrating is caused because the viscosity of the old oil of the axile for the oscillating weight has broken down and become dry. Since today’s lubricants are mostly synthetic the old oil has returned to its original powdered state. This powdered material is wearing on the axile and telling you, the owner, it’s time to take or send your watch to Time-MD, LLC for service.

Question: What things should I refrain from doing while wearing my watch?

Answer: Time-MD, LLC does not suggest wearing a water resistant watch in a hot tub, sauna or heated pool. The heat can cause the gaskets to malfunction. We also suggest you avoid hard shocks like those associated with golfing, using a hammer, swinging a baseball bat, tennis and chopping wood. The wearing of a bracelet on the same wrist as the watch can cause severe shocks as well and should be avoided whenever possible.

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